Legal

Privacy Policy

Last updated: July 2026 · Compliant with the Data Privacy Act of 2012 (Republic Act No. 10173)

Who we are (Personal Information Controller). This website, www.extensions.ph, is operated by The European Hair Factory, Inc., with registered office at Block 1 Lot 9, Southpoint Subdivision, Banay-Banay, Cabuyao, Laguna 4025, Philippines, SEC Registration No. CS200608023. For any privacy concern you may contact our Data Protection Officer at privacy@heads.ph.

1. Scope

This Policy explains how we collect, use, store, share and protect your personal data when you visit www.extensions.ph or contact us, in accordance with the Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations, and issuances of the National Privacy Commission (NPC).

2. Personal data we collect

Information you give us — your name, mobile number, email address and any message details when you call, text, email, use WhatsApp, or complete a form to request a consultation.
Information collected automatically — limited technical data through cookies and similar technologies (for example device type, browser, pages viewed). See our Cookie Policy.
We do not knowingly collect sensitive personal information through this website. Any health-related details you choose to share during a consultation are handled separately with your consent.

3. How and why we use your data (lawful basis)

To respond to your enquiry and arrange a consultation or appointment — based on your consent and steps taken at your request prior to a contract.
To operate, secure and improve our website — based on our legitimate interests.
To send you information you asked for — based on your consent, which you may withdraw at any time.

4. Sharing and disclosure

We do not sell your personal data. We may share it with trusted service providers who help us operate the website and communicate with you (for example hosting and messaging providers), who are bound to protect it, and with authorities where required by law.

5. Retention

We keep your personal data only for as long as necessary for the purposes above, or as required by Philippine law, after which it is securely deleted or anonymised.

6. Security

We apply reasonable organisational, physical and technical measures to protect your personal data against loss, misuse and unauthorised access.

7. Your rights under the Data Privacy Act

You have the right to be informed, to access, to object, to rectify, to erase or block, to data portability, to damages, and to lodge a complaint. To exercise any right, contact our Data Protection Officer (above). You may also complain to the National Privacy Commission (privacy.gov.ph).

8. Children

This website is intended for adults. We do not knowingly collect data from minors without parental consent.

9. Changes

We may update this Policy; the effective date will change accordingly. Please review it periodically.

10. Contact

Data Protection Officer — privacy@heads.ph, +63 917 586 0145. Business address: Block 1 Lot 9, Southpoint Subdivision, Banay-Banay, Cabuyao, Laguna 4025, Philippines.